Emergency Services

For detailed Emergency Services please visit this site

Click here to go directly to Budapest related information below

Vienna

Emergency Phone numbers

General (European emergency number): 112
Ambulance: 144
Police: 133
Fire Department: 122
Alpine emergency (in the mountains): 140

Important Medical Emergency Information

Ambulance: 144

Local District Medical Emergency Offices:

Pharmacies

Pharmacies on duty (off-hour openings):

In Austria, pharmacies are obligated by law to participate in so-called "nightshifts", they are then referred to as "Notfallapotheke" or Nachtapotheke".

There is a complex system in place which distributes these shifts amongst the pharmacies, ensuring that there is always an open pharmacy nearby 24/7. This entails that the pharmacy on duty on one day very likely isn't the same one on duty a couple of days afterwards, meaning it is necessary to always check which pharmacy is open before heading out.

All pharmacies usually provide the information about the nearest "Nachtapotheke" by putting a poster on their closed doors, or you could use the search engine on www.apothekenindex.at. If you use a pharmacy out of normal office hours, you will be charged a one-off fee per visit (not per bought item), which is 3,80 € for nighttime visits (between 8:00 – 20:00) and 1,30€ for daytime visits on weekends and public holidays (between 8.00 – 20.00).

Pharmacy locator:

Closest to CEU:

Quellen Apotheke
Quellenstraße 45
1100 Wien

Emergency pharmacies

Elisabeth-Apotheke
Favoritenstraße 76 b
1100 Wien

Laaerberg-Apotheke
Laaer-Berg-Straße 168
1100 Wien

Trost-Apotheke
Neilreichgasse 66
1100 Wien

Pharmacy app

Dental care

Dental health care center

Zahngesundheitszentrum Wien 10
Wienerbergstraße 13
1100 Wien
Telephone: +43 1 601 22-4291
Open: Monday-Friday: 7.00 – 18:00
NB: a call ahead is advisable but not necessary.

Alternatively, you can use this website to find a dentist which fits your requirements.

Emergency dental care

In case of a dental emergency on weekends or public holidays, you can use this Dental Ambulance

Notdienst der Universitätszahnklinik Wien
Sensengasse 2a
1090 Wien
Telephone: +43 1 40070
Open: Saturdays, Sundays, Public Holidays: 8:00 – 13:00

Or you could use this website to find out which regular dentist is on duty.

Counselling and Psychological Counselling

On Campus Counselling
Quellenstrasse 51, Rooms A108 and A109

Student Counselling Services offer short-term counselling sessions - up to 8 sessions per academic year - to all currently enrolled CEU students. Professional counsellors meet you to talk about personal, academic and life choice issues including but not limited to adjusting to school, coping with personal or professional issues, stress-related issues, mental health, etc.

Many students benefit from just one or a few sessions of counselling. The number of sessions will be determined by the counsellors based on your needs. If you need long-term counselling or psychotherapy, the counsellors can help you connect with other mental care providers. The sessions run 45 minutes.

There are 3 student counsellors available. Please inquire in e-mail only as we have no walk-in sessions.

1, Laszlo Biro, student counsellor, head of Psychological Counselling (BiroL@ceu.edu)

2, Julia Jellen, student counsellor (JellenJ@ceu.edu)

3, Karen Ellinger, student counsellor (EllingerK@ceu.edu)

In case of emergency please visit us at Quellenstrasse 51, Rooms A108 and A109

Budapest

The emergency services are the police, ambulance service and fire service. Telephone number for the Hungarian public emergency services is 112. This numbers may be dialed from any pay-phone, without a coin or card.

General Emergency number: 112

Emergency phone numbers

If you require emergency services or want to report criminal actions on University premises, please contact the Emergency Security of CEU by dialing (36-1) 327-3100 or the CEU security guard on duty around the clock. The officer(s) will be able to assist you.

Police Services

Police station in the 5th district:
Szalay u. 11-13, Phone: (36-1) 373 1000 MAP

Police station in the 10th district:
Harmat u. 6-8, Phone: (36-1) 263 7200 MAP

Medical services

For medical assistance, consult the information on the CEU Medical Center site.

If the insured receives medical treatment in an emergency at a medical facility other than the designated medical facility, or without the management of the designated service provider, the insured may be required to prepay for such medical care. There is no set tariff for emergency services, which could amount to 100-150 EUR.

Submitting invoices for services prepaid by the Generali insured: For the reimbursement claim the insured needs to have an invoice issued in the name of MyPlace Kft., 1021 Budapest, Szépjuhászné út 14-18. (also showing the insured's name) indicating the delivered medical and health care services and a copy of all medical documents related to the insured event (e.g.: outpatient records, hospital discharge summary, examination records, laboratory records, images made during diagnostic or histology tests, prescriptions, etc.).

Peterfy Hospital, Traumatological Center
Central Traumatological Ambulance (Kozponti Baleseti Ambulancia)
8th district, Fiumei u. 17. Phone: (36-1) 299-7700
Use the entrance from Gazlang street. This center is open every day for 24 hours.

Twenty-four-hour emergency medical phone number:

In case of emergency, CEU affiliates may receive advice and orientation by calling (+36-30) 175 3148.

In Hungary medications such as painkillers, remedies for fever and cramps can be purchased without prescriptions however most of the medicines can only be bought with prescription (including emergency contraception pills). In case you need such pills please visit the Medical Center.

Twenty-four-hour pharmacies in Budapest:

Terez Patika, VI. District, Terez krt. 41, Phone: (36-1) 311-4439
Elefant Gyogyszertar, X. District, Pongrac ut 19, Phone: (36-1) 431-9940
Szena Ter Patika, I. District, Szena ter 1, Phone: (36-1) 225 7830
Benu Beketeri Gyogyszertar, XIII. District, Lehel u. 74-76, Phone: (36-1) 320-8006
Ors Vezer Gyogyszertar, XIV. District, Ors Vezer tere 23, Medical Center, Phone: (36-1) 221-3861

Psychological Counselling

The student psychological counselling service provides help and support in the following areas: personal and emotional problems, different forms of anxiety (panic, performance or social anxiety, phobias), interpersonal difficulties, depression, concentration problems, stress management, eating disorders, decision making, and many others. It is completely confidential and free of charge. It is necessary to make an appointment via email.

Location: Nador u. 11, 2nd Floor, Room 201/A

Laszlo Biro, Psychologist
E-mail: birol@ceu.edu
Phone: (36-1) 235 6127

Office hours:
Friday 10 AM - 6 PM (from October 2, 2020)

Bias incident reporting

A bias incident is an act of discrimination, harassment, violence, or criminal offense committed against any person, group, or property that appears to be intentional and motivated by prejudice or bias.

Please use our reporting form to report any bias incident occurring inside or outside CEU premises. The purpose of this confidential form is to inform CEU administration about the circumstances that our students from different backgrounds face in Budapest. The information you provide will be useful feedback to help further develop our plans and improve the welfare of the CEU community.

Fire services

Anyone noticing smoke or fire should dial the main number of CEU in the Nador complex by calling (36-1) 327-3000 or the Security Emergency (36-1) 327 3100, in the Residence Center call - 5555, or use the nearest alarm box in the corridor. Please see the attached fire and safety orientation below.