Student Residence Assistant

Overall objectives of the job

To provide all students with information and knowledge required the mandatory administrative requirements set by the Austrian regulations and CEU's rules and regulations focusing on residency, housing, student life and student family support. Provide high quality of service to all enrolled students in close cooperation with other CEU service units and external partners. 

Specific Responsibilities

-                      Assisting in students’ arrival and leaving procedures

-                      Keeping contact with the Immigration and Education Authorities, ÖH

-                      Reporting student statuses to Austrian Immigration and Education Authorities

-                      Managing and administering the legal status of all international students, and advising them on relevant procedures

-                      Advising students on related issues via phone and email

-                      Compiling reports on relevant topics in a timely manner

-                      Informing and updating students on general policies and procedures

-                      Providing day-to-day assistance to students on various matters

-                      Coordinates and manages the process of CEU ID Student Cards

-                      Regular update of the unit’s website

-                      Be available to students in the Student Center during opening hours

-                      Administering the Enrollment Change of Status process in the student database regarding health insurance eligibility, informing students and insurers

-                      Managing and administering the distribution of lockers

-                      Providing forms and guidance on residence permit extensions; assists students with families regarding legal residence matters

-                      Organizing Immigrations Office visits on campus at the beginning of the academic year

-                      Ensuring that all international students comply with all legal requirements regarding residence in Austria

-                      Advises and guides students in obtaining the Meldezettel (Address card) together with the Dorm Manager

-                      Guaranteeing that all eligible students fulfill all requirements for student discount possibilities in Vienna

-                      Compiling the Student Handbook/ MY CEU APP in liaison with departments and units

Requirements

-                      Bachelor’s degree required

-                      Precision, attention to detail, priority-setting, multi-tasking

-                      Ability to work independently

-                      Ability to work under pressure with tight deadlines

-                      Ability to balance sensitivity to student needs with university regulations

-                      Discretion when dealing with sensitive/confidential information

-                      Multicultural orientation and open-mindedness

-                      Good organizational and interpersonal skills

-                      Creative and problem-solving personality

-                      Friendly, attentive and pro-active, customer-oriented attitude

-                      Intercultural and interpersonal sensitivity

-                      Full computer literacy and knowledge of web content editing

-                      Proficiency in spoken and written English and German

Main internal costumers

All enrolled students (and in some cases their dependents) completing studies in Austria.

Competencies

In-depth understanding of students’ mandatory administrative requirements set by the Austrian regulations and CEU's rules and regulations with specific focus on residency, student life and student family support.

Compensation

We offer a competitive salary that is commensurate with experience as well as a dynamic and international academic environment.