Overall objectives of the job
To provide students with information required to satisfy mandatory administrative requirements set by the Austrian regulations and CEU's rules and regulations, focusing on health insurance, well-being, and student family support. Provide high quality service to all enrolled students in close cooperation with other CEU service units and external partners.
Specific Responsibilities
- Assisting in students’ arrival and leaving procedures
- Keeping contact with the Austrian National Health Insurance Fund (ÖGK), ÖH, Insurance Companies
- Advising students on all university related issues via phone and email
- Compiling reports on relevant topics in a timely manner
- Fostering and continuously monitoring all enrolled students' insured status in Austria
- Managing and administering the health insurance status of all students, and advising them on relevant procedures
- Compiling monthly financial reports to the relevant Insurers in collaboration with the direct supervisor
- Informing and updating students on general policies and procedures
- Providing day-to-day assistance to students on various matters
- Assisting student parents on insurance and financial benefits/main contact for student parents
- Annual update on the relevant Student Family Support policy with the direct supervisor
- Regular update of the unit’s website
- Be available to students in the Student Center during opening hours
- Administering Enrollment Change of Status process in the student database regarding health insurance eligibility, informing students and insurers
- Liaising with the CEU Medical Center(s) regarding the Medical Forms and special cases /disabilities in collaboration with the direct supervisor(s)
Requirements
- Bachelor’s degree required
- Precision, attention to detail, priority-setting, multi-tasking
- Ability to work independently
- Ability to work under pressure with tight deadlines
- Ability to balance sensitivity towards student needs with ensuring student adherence to university and program regulations
- Discretion when dealing with sensitive/confidential information
- Multicultural orientation and open-mindedness
- Good organizational and interpersonal skills
- Creative and problem-solving personality
- Friendly, attentive and pro-active, customer-oriented attitude
- Intercultural and interpersonal sensitivity
- Full computer literacy and knowledge of web content editing
- Proficiency in spoken and written English and German is required
Main internal stakeholders
All enrolled students (and in some cases their dependents) completing studies in Austria.
Competencies
In-depth understanding of students’ obligatory administrative requirements set by the Austrian Law or CEU's rules and regulations with specific focus on health insurance and student family support.
Compensation
We offer a competitive salary that is commensurate with experience as well as a dynamic and international academic environment.
How to apply
Applicants need to submit:
- CV
- Motivation letter
Please send your complete application package to: advert054@ceu.edu - including job code in subject line: 2020/054
About CEU
Central European University (CEU) is a research-intensive university specializing in the social sciences, humanities, law, public policy and management. It is accredited in the United States, Austria and Hungary. CEU's mission is to promote academic excellence, state-of-the-art research, research-based teaching and learning and civic engagement, in order to contribute to the development of open societies. CEU offers bachelor's, master's and doctoral programs and enrolls more than 1,400 students from over 100 countries. The teaching staff consists of resident faculty from over 50 countries and prominent visiting scholars from around the world. The language of instruction is English.
For more information, please visit https://www.ceu.edu/.
CEU is an equal opportunity employer.
The privacy of your personal information is very important to us. We collect, use, and store your personal information in accordance with the requirements of the applicable data privacy rules, including specifically the General Data Protection Regulation. To learn more about how we manage your personal data during the recruitment process, please see our Privacy Notice at: https://www.ceu.edu/recruitment-privacy-notice (Hungary: Közép-európai Egyetem, Central European University) or https://www.ceu.edu/recruitment-privacy-notice-austria (Austria: Central European University, CEU Central European University Private University).