Emergency Services

Vienna

Emergency Phone numbers

  • General (European emergency number): 112
  • Ambulance: 144
  • Police: 133
  • Fire Department: 122
  • Alpine emergency (in the mountains): 140

Important Medical Emergency Information

Ambulance: 144

Local District Medical Emergency Offices:

Pharmacies

Pharmacies on duty (off-hour openings)

In Austria, pharmacies are obligated by law to participate in so-called "nightshifts", they are then referred to as "Notfallapotheke" or Nachtapotheke".

There is a complex system in place which distributes these shifts amongst the pharmacies, ensuring that there is always an open pharmacy nearby 24/7. This entails that the pharmacy on duty on one day very likely isn't the same one on duty a couple of days afterwards, meaning it is necessary to always check which pharmacy is open before heading out.

All pharmacies usually provide the information about the nearest "Nachtapotheke" by putting a poster on their closed doors, or you could use the search engine on www.apothekenindex.at. If you use a pharmacy out of normal office hours, you will be charged a one-off fee per visit (not per bought item), which is 3,80 € for nighttime visits (between 8:00 – 20:00) and 1,30€ for daytime visits on weekends and public holidays (between 8.00 – 20.00).

Pharmacy locator

Closest to CEUPU:

Quellen Apotheke
Quellenstraße 45
1100 Wien

Emergency pharmacies

Elisabeth-Apotheke
Favoritenstraße 76 b
1100 Wien

Laaerberg-Apotheke
Laaer-Berg-Straße 168
1100 Wien

Trost-Apotheke
Neilreichgasse 66
1100 Wien

Pharmacy app

Dental care

Dental health care center

Zahngesundheitszentrum Wien 10
Wienerbergstraße 13
1100 Wien
Telephone: +43 1 601 22-4291
Open: Monday-Friday: 7.00 – 18:00
NB: a call ahead is advisable but not necessary.

Alternatively, you can use this website to find a dentist which fits your requirements.

Emergency dental care

In case of a dental emergency on weekends or public holidays, you can use this Dental Ambulance

Notdienst der Universitätszahnklinik Wien
Sensengasse 2a
1090 Wien
Telephone: +43 1 40070
Open: Saturdays, Sundays, Public Holidays: 8:00 – 13:00

Or you could use this website to find out which regular dentist is on duty.

Counseling and Psychological Counseling

On Campus Counseling
Quellenstrasse 51
Room A109
Wednesday from 10:00 AM to 6:00 PM

Student Counseling Services offer short-term counseling sessions -up to 8 sessions per academic year- to all currently enrolled CEU students.
Professional counselors can meet you to talk about personal, academic and life choice issues including but not limited to adjusting to school, coping with personal or professional issues, stress related issues, mental health, etc.

Many students benefit from just one or a few sessions of counseling. The number of sessions will be determined by the counselors based on your needs. If you need longer term counseling or psychotherapy, the counselors can help you connect with other mental care providers. The sessions run 45 minutes.

Please inquire in e-mail only at BiroL@ceu.edu (Laszlo Biro, psychologist) as we have no walk-in sessions.

Budapest

The emergency services are the police, ambulance service and fire service. Telephone number for the Hungarian public emergency services is 112. This numbers may be dialed from any pay-phone, without a coin or card.

General Emergency number: 112

Emergency phone numbers on campus

If you require emergency services or want to report criminal actions on campus, please contact the Emergency Security of CEU by dialing (36-1) 327-3100 or the CEU security guard on duty around the clock. The officer(s) will be able to assist you.

Police Services

Police station in the 5th district:
Szalay u. 11-13, Phone: (36-1) 373 1000 MAP

Police station in the 10th district:
Harmat u. 6-8, Phone: (36-1) 263 7200 MAP

Medical services

For medical assistance, consult the information on the Medical Center - Health Services page.

If the insured receives medical treatment in an emergency at a medical facility other than the designated medical facility, or without the management of the designated service provider, the insured may be required to prepay for such medical care. There is no set tariff for emergency services, which could amount to 100-150 EUR.
 
Submitting invoices for services prepaid by the Generali insured:For the reimbursement claim the insured needs to have an invoice issued in the name of MyPlace Kft., 1021 Budapest, Szépjuhászné út 14-18. (also showing the insured's name) indicating the delivered medical and health care services and a copy of all medical documents related to the insured event (e.g.: outpatient records, hospital discharge summary, examination records, laboratory records, images made during diagnostic or histology tests, prescriptions, etc.). 

Peterfy Hospital, Traumatological Center
Central Traumatological Ambulance (Kozponti Baleseti Ambulancia)
8th district, Fiumei u. 17. Phone: (36-1) 299-7700
Use the entrance from Gazlang street. This center is open every day 24 hours.

Twenty-four-hour emergency medical phone number:

In case of emergency CEU affiliates may receive advice and orientation by calling (+36-30) 175 3148.

In Hungary medications such as painkillers, remedies for fever and cramps can be purchased without prescriptions however most of the medicines can only be bought with prescription (including emergency contraception pills). In case you need such pills please visit the Medical Center.

Twenty-four-hour pharmacies in Budapest:

  • Terez Patika, VI. District, Terez krt. 41, Phone: (36-1) 311-4439
  • Elefant Gyogyszertar, X. District, Pongrac ut 19, Phone: (36-1) 431-9940
  • Szena Ter Patika, I. District, Szena ter 1, Phone: (36-1) 225 7830
  • Benu Beketeri Gyogyszertar, XIII. District, Lehel u. 74-76, Phone: (36-1) 320-8006
  • Ors Vezer Gyogyszertar, XIV. District, Ors Vezer tere 23, Medical Center, Phone: (36-1) 221-3861

Psychological Counseling

The student psychological counseling service provides help and support in the following areas: personal and emotional problems, different forms of anxiety (panic, performance or social anxiety, phobias), interpersonal difficulties, depression, concentration problems, stress management, eating disorders, decision making, and many others. It is completely confidential and free of charge. It is necessary to make an appointment via email.

Location: Nador u. 11, 2nd Floor, Room 201/A

Laszlo Biro, Psychologist
E-mail: birol@ceu.edu
Phone: (36-1) 235 6127

Office hours: 
Monday: 8.45-11.45 am 
Tuesday: 2.30-6.30 pm 
Wednesday: 8.45-11.45 am
Thursday: 8.45-11.45 am and 2.30-6.30 pm
Friday: 8.45-11.45 am

Katalin Hegedus, Psychologist
E-mail: HegedusK@ceu.edu

Office hours: 
Monday: 3.00-7.00 pm
Wednesday: 3.00-7.00 pm

Please be sure to report any changes on your behalf at least 24 hours prior to your session so that other students can use your time.

Bias incident reporting

A bias incident is an act of discrimination, harassment, violence or criminal offense committed against any person, group or property that appears to be intentional and motivated by prejudice or bias.

Please use our reporting form to report any bias incident occurring inside or outside CEU premises. The purpose of this confidential form is to inform CEU administration about the circumstances that our students from different backgrounds face in Budapest. The information you provide will be useful feedback to help further develop our plans and improve the welfare of the CEU community.

Fire services

Anyone noticing smoke or fire should dial the main number of CEU in the Nador complex by calling (36-1) 327-3000 or the Security Emergency (36-1) 327 3100, in the Residence Center call - 5555, or use the nearest alarm box in the corridor. Please see the attached fire and safety orientation below.